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Privacy Policy

Last updated: 12th June 2025

Mediators.co, a trading name of Formidably.co Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal data when you visit and interact with our website (www.mediators.co), in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Formidably.co Ltd is a company registered in England & Wales (Company No. 15228227). We operate the platform www.mediators.co to connect Mediators with individuals and organisations seeking mediation services.

2. Personal Data We Collect

We may collect and process the following types of personal data:

  • Account Information: Name, email address, password, and profile information when you register.
  • Listing Information: Professional details you provide in your Mediator profile.
  • Review Content: Any content you submit in reviews.
  • Usage Data: Pages visited, actions taken, IP address, browser type, and device information.
  • Payment Information: Processed via third-party payment processors; we do not store full payment details.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To operate and maintain your account.
  • To display mediator profiles and user reviews.
  • To communicate with you about your account or enquiries.
  • To manage subscriptions and payments.
  • To monitor and improve our website performance.
  • To comply with legal obligations.

4. Legal Bases for Processing

We rely on the following legal bases:

  • Consent – for optional communications or marketing.
  • Contract – to provide access to your account and services.
  • Legal Obligation – to comply with tax, fraud prevention, or regulatory requirements.
  • Legitimate Interest – to monitor usage, protect our platform, and improve services.

5. Google Analytics

We use Google Analytics to collect usage data and understand website performance. This involves cookies that collect anonymised IP addresses and browsing behaviour. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

6. Cookies

We use essential and performance cookies. You can control or disable cookies through your browser settings. Some features of the site may not function correctly without cookies.

7. Data Sharing and Transfers

We do not sell your data. We may share it with:

  • Service providers (e.g. payment processors, hosting providers).
  • Legal or regulatory authorities if required.
  • Analytics providers, such as Google, in anonymised form.

8. Data Retention

We retain personal data for as long as necessary to provide our services and meet legal obligations. You may request deletion of your account at any time.

9. Your Rights

Under the UK GDPR, you have rights to:

  • Access your data.
  • Rectify inaccurate data.
  • Request erasure (“right to be forgotten”).
  • Restrict or object to processing.
  • Data portability.
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, contact us at hello@mediators.co.

10. Security

We take appropriate technical and organisational measures to protect your data. While no method is 100% secure, we use HTTPS encryption, access controls, and secure data hosting.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via the website or email.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

Email: hello@mediators.co

Address: Formidably.co Ltd, Suite 2A Blackthorn House, St Pauls Square, Birmingham B3 1RL